Google-ல் நேரடி வேலை 🤩 50000-75000 வரை சம்பளம் 👩🎓 Freshers Apply பண்ணலாம்
JOBS DETAILS
| Company Name | Google Operation Centre |
|---|---|
| Job Category | Private Jobs |
| Location | Hyderabad |
| Name of the Post | Analyst |
| Total Vacancy | Various |
| Apply Method |
Online |
| Application Starting Date | 29.06.2022 |
| Application Closing Date | ASAASAP |
| Official Website Link | Click Here |
| Notification & Apply Link | Click Here |
Official Website Link : Click Here
Notification & Apply Link : Click Here
join us!
Join us at the Google Operations Center for the opportunity to help Google users solve their problems and achieve their goals while working in a dynamic and diverse environment.
As an analyst, you will be expected to provide excellent customer service by answering questions and resolving problems related to Google products. You will need to provide support for your role in chat/call/email with customers. If necessary, you should contact the customer(s) by call/email with pending resolution.
responsibilities of the post
Maintain a positive and professional attitude towards customers
Provide support on a variety of platforms including chat, direct email, instant messaging and telephone (voice calls).
Be flexible to work in a 24x7 service environment as per business requirements, including night shifts and weekends.
Troubleshoot basic technical issues, identify customer needs and develop creative solutions to address them.
Resolve incidents and escalations quickly and independently through effective communication, internally and externally, to all stakeholders
maintain the response and resolution speed as defined by the SLO;
Maintain high customer satisfaction scores and adhere to quality standards in 95% of cases.
Use existing troubleshooting tools and techniques to establish the root cause of questions and provide a customer-oriented root cause assessment.
Provide high-touch support to the highest level of customers and develop a deeper understanding of the most important customer issues
Contribute to building and updating the support knowledge base, and you'll have a passion for learning and sharing knowledge.
Minimum Qualification
Bachelor's degree from a recognized institution
Excellent oral and written English language skills
Strong attention to detail and proven ability to balance multiple priorities
0-18 months of experience in technical support / customer service operations / troubleshooting / campaign optimization in any organization
preferred qualification
Ability to understand technical mechanisms to resolve customer queries beyond help center articles
Ability to assimilate complex technical concepts and convey them to a non-technical audience
Any qualification or experience in digital marketing would be an added advantage
benefits
We support you with competitive pay and comprehensive health coverage including medical, dental and vision insurance
We support your family with gender-neutral parental leave, 26 weeks of birth-parental maternity leave, and generous life, accident and disability insurance.
We support our groups with free daily lunch, fully stocked micro kitchens and cultural clubs and staff resource groups.
At Google Operations Center, we not only embrace diversity—we celebrate it, support it, and make it thrive for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or disability.
senior position. In accordance with legal requirements, we also consider eligible applicants regardless of criminal history. If you have a disability or special need that requires accommodation, please let us know.
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